Privacy Policy

**Effective: June 2025**

Jobsolv LLC ("Jobsolv", "we", "our", or "us") is committed to protecting your privacy and complying with all applicable privacy laws worldwide, including the California Privacy Rights Act (CPRA), General Data Protection Regulation (GDPR), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and other international privacy regulations.

## 1. Scope and Application

This Privacy Policy applies to all users of:
- www.jobsolv.com and all subdomains
- Our SaaS platform, browser extensions, mobile applications
- All communications and services provided by Jobsolv

**IMPORTANT LEGAL NOTICE**: By visiting our website or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, you must immediately cease using our website and services.

## 2. Information We Collect

### 2.1 Information You Provide Directly
- **Account Information**: Name, email address, password
- **Profile Data**: Resumes, cover letters, job preferences, work history
- **Payment Information**: Billing details
- **Communications**: Messages, support requests, feedback
- **Professional Services**: Consultation notes, custom deliverables

### 2.2 Information Collected Automatically Upon Website Visit
**MANDATORY DISCLOSURE**: Our website automatically collects the following data immediately upon your visit, before any consent banner appears. This collection is necessary for website functionality, security, and legal compliance:

- **Technical Data**: IP address, browser type, device information, operating system, screen resolution
- **Usage Data**: Pages visited, time spent, clicks, scrolling behavior, referrer URLs
- **Location Data**: General geographic location based on IP address
- **Performance Data**: Website load times, errors, technical diagnostics
- **Security Data**: Threat detection, fraud prevention, abuse monitoring

### 2.3 Marketing and Analytics Technologies
**Our website uses various marketing and analytics tools that may collect additional data with your consent:**

**Third-Party Services We Use**:
- **Google Analytics**: Website traffic analysis and user behavior tracking
- **Google AdSense**: Advertising network for revenue generation
- **Meta Pixel (Facebook)**: Advertising, retargeting, and audience building
- **Affiliate Tracking**: Commission tracking for referral partners
- **Heatmapping Tools**: User interaction analysis and website optimization
- **Email Marketing Platforms**: Newsletter and promotional communications
- **Customer Support Tools**: Chat widgets and support ticket systems
- **Payment Analytics**: Transaction monitoring and fraud prevention

**Data Collection Methods**:
- First-party and third-party cookies
- Web beacons and tracking pixels
- Local storage and session storage
- JavaScript tracking codes
- Server logs and analytics

## 3. Legal Basis for Processing

We process your personal data based on:

### 3.1 Legitimate Interests (No Consent Required)
- Website security and fraud prevention
- Essential website functionality and performance
- Business operations and legal compliance
- Affiliate program management
- Basic analytics for business operations

### 3.2 Contract Performance (No Consent Required)
- Account creation and management
- Providing our AI services and professional services
- Payment processing and billing
- Customer support and service delivery

### 3.3 Legal Obligations (No Consent Required)
- Compliance with applicable laws
- Response to legal requests and court orders
- Tax and financial reporting requirements

### 3.4 Consent (Where Required by Law)
- Enhanced marketing analytics and tracking
- Personalized advertising and retargeting
- Non-essential third-party integrations
- Direct marketing communications

**IMPORTANT**: For users in jurisdictions where consent is not legally required for business operations, we rely on legitimate interests and contract performance as our legal basis.

## 4. How We Use Your Information

### 4.1 Service Provision
- Delivering AI-powered job search tools and professional services
- Resume optimization and job matching
- Account management and customer support
- Processing payments and managing subscriptions

### 4.2 Business Operations
- Website functionality and security
- Fraud prevention and abuse monitoring
- Analytics for business improvement
- Affiliate program management
- Revenue optimization through advertising

### 4.3 Marketing and Growth
- Email marketing and newsletters
- Retargeting and advertising campaigns
- Affiliate tracking and commissions
- User experience optimization

## 5. Information Sharing and Disclosure

### 5.1 We Do NOT Sell Personal Information for Money
We do not sell, rent, or trade your personal information for direct monetary consideration.

### 5.2 Business Partners and Service Providers
We share data with trusted partners under appropriate agreements:
- **AWS**: Hosting and infrastructure
- **Stripe**: Payment processing
- **Google**: Analytics, advertising, and email services
- **Meta/Facebook**: Advertising and marketing analytics
- **Affiliate Partners**: Commission tracking and referral management
- **Customer Support Tools**: Chat and ticketing systems
- **Email Service Providers**: Newsletter and marketing communications

### 5.3 Advertising and Analytics Partners
We participate in advertising networks and analytics programs that may use your data:
- **Google AdSense**: For displaying relevant advertisements
- **Facebook Ads**: For retargeting and lookalike audiences
- **Analytics Providers**: For website optimization and user insights
- **Affiliate Networks**: For tracking referrals and commissions

### 5.4 Legal Requirements and Protection
We may disclose information when:
- Required by law, regulation, or court order
- Necessary to protect our rights, property, or safety
- Investigating fraud, abuse, or terms violations
- Defending against legal claims or litigation

### 5.5 Business Transfers
In case of merger, acquisition, or sale, your data may be transferred with advance notice.

## 6. International Data Transfers

**Primary Operations**: Our servers and primary operations are located in the United States.

**Global Service Providers**: We use service providers that may process data in various countries, including the EU, Asia-Pacific, and other regions.

**Transfer Safeguards**: We implement appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and additional security measures.

**User Acknowledgment**: By using our services, you consent to the international transfer of your data as described in this policy.

## 7. Your Privacy Rights

### 7.1 Universal Rights (All Users)
- **Access**: Request information about your personal data
- **Correction**: Update inaccurate information
- **Deletion**: Request removal of your data (subject to legal and business requirements)
- **Objection**: Object to certain processing activities
- **Restriction**: Limit how we process your data
- **Portability**: Receive your data in a structured format

### 7.2 California Residents (CPRA)
- **Right to Know**: Information about data collection and sharing
- **Right to Delete**: Deletion of personal information (with exceptions)
- **Right to Correct**: Correction of inaccurate data
- **Right to Opt-Out**: Opt-out of sharing for advertising purposes
- **Sensitive Personal Information**: Limit use of sensitive data
- **Non-Discrimination**: Equal service regardless of privacy choices

### 7.3 EU/UK Residents (GDPR/UK GDPR)
- **Lawful Basis**: Information about why we process your data
- **Data Protection Officer**: Right to contact supervisory authorities
- **Automated Decision-Making**: Information about AI-based decisions
- **Consent Withdrawal**: Withdraw consent where applicable

### 7.4 Other Jurisdictions
We extend similar rights to all users regardless of location, subject to applicable law and business requirements.

### 7.5 Exercising Your Rights - Important Limitations

**Contact**: hello@jobsolv.com
**Response Time**: Within 30-45 days (or as required by applicable law)
**Identity Verification**: We require proper identity verification for security
**Reasonable Limits**: We may charge fees for excessive or repetitive requests
**Business Requirements**: Some data must be retained for legal, security, or business purposes
**Technical Limitations**: Complete data deletion may not be technically feasible in all systems

**IMPORTANT**: Rights are subject to applicable law and our legitimate business interests. We reserve the right to refuse requests that are frivolous, excessive, or legally unfounded.

## 8. Cookies and Tracking Technologies

### 8.1 Cookie Policy Integration
We use a cookie consent management system, but please note:
- **Essential cookies** are placed immediately for website functionality
- **Analytics and marketing cookies** may be placed based on your consent preferences
- **Business operation cookies** are necessary for our legitimate interests

### 8.2 Types of Data Collection
- **Strictly Necessary**: Essential website functionality, security, basic analytics
- **Performance**: Enhanced analytics and optimization tools
- **Functional**: Enhanced features and personalization
- **Marketing**: Advertising, retargeting, affiliate tracking

### 8.3 Your Cookie Choices
You can manage cookie preferences through:
- Our cookie consent banner
- Browser settings (may affect website functionality)
- Privacy settings page (where available)

**Note**: Disabling certain cookies may impact website functionality and your user experience.

## 9. Data Security

### 9.1 Security Measures
- **Encryption**: HTTPS/TLS encryption for data transmission
- **Access Controls**: Restricted access to personal data
- **Monitoring**: Security monitoring and threat detection
- **Regular Updates**: Software and security updates

### 9.2 Security Limitations
**IMPORTANT DISCLAIMER**: No system is completely secure. You acknowledge and accept the inherent risks of internet-based services. We implement reasonable security measures but cannot guarantee absolute security.

### 9.3 Data Breach Response
We will notify users and authorities of significant data breaches as required by applicable law, typically within 72 hours of discovery.

## 10. Data Retention

### 10.1 Retention Periods
- **Account Data**: Retained while your account is active and for reasonable periods after closure
- **Usage Data**: Typically 2-7 years for business analytics and legal compliance
- **Financial Data**: As required by tax and accounting laws
- **Marketing Data**: Until consent is withdrawn or legally required deletion

### 10.2 Retention Factors
We consider the following when determining retention periods:
- Legal and regulatory requirements
- Business and operational needs
- Dispute resolution and litigation
- Security and fraud prevention

## 11. Children's Privacy

**Age Requirement**: Our services are intended for users 18 years and older
**Automatic Action**: We delete data from users under 18 upon discovery
**Parental Rights**: Parents may contact us regarding their minor child's data

## 12. California-Specific Disclosures

### 12.1 CCPA/CPRA Information

**Personal Information Categories Collected**:
- Identifiers (name, email, IP address, device IDs)
- Commercial information (purchase history, preferences)
- Internet activity (browsing behavior, interactions)
- Professional information (resume data, job preferences)
- Geolocation data (general location from IP address)
- Audio/visual information (profile photos, uploaded content)

**Sources**: Direct collection, automatic collection, third-party partners, public sources

**Business Purposes**: Service provision, marketing, analytics, fraud prevention, legal compliance

**Third-Party Categories**: Service providers, advertising partners, analytics companies, affiliate networks

### 12.2 California Privacy Rights Response
We do not track specific metrics for privacy requests due to our small business size. Requests are handled promptly according to legal requirements.

## 13. International Users

### 13.1 Data Processing Location
Your data may be processed in the United States and other countries where our service providers operate.

### 13.2 Legal Basis Variations
The legal basis for processing may vary by jurisdiction. We rely on applicable local laws and regulations.

### 13.3 Local Rights
Users in different jurisdictions may have additional rights under local privacy laws. Contact us for jurisdiction-specific information.

## 14. Business Model Transparency

### 14.1 Revenue Sources
Our business operates through:
- SaaS subscription fees
- Professional services revenue
- Advertising revenue (Google AdSense)
- Affiliate commissions
- Partnership arrangements

### 14.2 Data Use for Revenue
We use data to optimize our services, improve advertising effectiveness, and enhance user experience, which supports our business model.

## 15. Updates to This Policy

**Change Process**: We may update this policy at any time to reflect legal, business, or operational changes
**Notification**: Material changes will be posted on our website
**Effective Date**: Changes take effect immediately upon posting unless otherwise specified
**Continued Use**: Your continued use of our services constitutes acceptance of any changes

## 16. Legal Protection and Dispute Resolution

### 16.1 Arbitration Requirement
**MANDATORY ARBITRATION**: Any dispute arising from this Privacy Policy or our data practices must be resolved through binding arbitration in Travis County, Texas, under the Federal Arbitration Act. You waive your right to participate in class actions or representative proceedings.

### 16.2 Limitation of Liability
**MAXIMUM LIABILITY**: Our total liability for any privacy-related claims is limited to the amount you paid us in the 12 months preceding the claim, not to exceed $100.

### 16.3 Compliance Efforts
We make reasonable efforts to comply with applicable privacy laws but do not guarantee perfect compliance. Our liability for any non-compliance is limited as described above.

### 16.4 Legal Costs
**Frivolous Claims**: Users who bring frivolous, bad faith, or legally unfounded privacy claims may be responsible for our legal costs and attorneys' fees.

## 17. Contact Information

**All Privacy Inquiries**: hello@jobsolv.com
**Mailing Address**: 6001 W Parmer Ln, Ste 370 #771, Austin, TX 78727
**Response Time**: We aim to respond within 30 days

**IMPORTANT**: We are a small business with limited resources. Please ensure any privacy requests are legitimate and necessary. Excessive or repetitive requests may be subject to reasonable fees.

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**Governing Law**: This Privacy Policy is governed by Texas law and applicable federal regulations.

**Entire Agreement**: This Privacy Policy, together with our Terms of Service, constitutes the entire agreement regarding privacy practices.

**Severability**: If any provision is found unenforceable, the remainder of this policy remains in effect.

**Questions?** Contact us at hello@jobsolv.com

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